Management Role

March 2004 - August 2005

Roles

• Change Manager
• Implementation Manager
• Member of the Strategic Implementation Team (Special projects)

Objectives

• To implement the auto scheduler to a fully functioning scheduling and dispatch team
• To organise training on the auto scheduler and measure it's effectiveness
• To coach and support the team with the new system
• To build and develop strong working partnerships with the Operational field teams to generate buy in for the auto scheduler
• To communicate and implement a new planning value chain and planning user guide in to the OnStream and UKD businesses
• To train, coach and support all business users of the planning process to follow it
• To write the 'as is and to be process' of the Scheduling and Dispatch model, with a view of a 1.7m saving.
• To manage to integration of a new process to recruit and contract work directly, in to the existing business.
• To order the work and monitor, taking appropriate action, to ensure it matches the out code and resources, to maximise installations.

Achievements

• The auto scheduler was implemented across all 4 areas within 4 months and is still fully operational

• The planning value chain and user guide was written and delivered in to the business within 2 months.  This has set the foundation for driving workload to resource accountability

• The 'as is and to be process' has been wrote and implementation has began.  The cost savings are already being realised and we now have a direct labour workforce.

• I have strong working relationships with the OnStream team and with our clients.  I'm very confident of there support at minimal notice.